How At Your Service – Repair Centre Will Pay For Itself
Saving Your Business Time
• The time spent by your staff phoning your customers is considerably reduced when the At Your Service – Internet Utility automatically e-mails, faxes, or text messages estimate notices, pickup notices, overdue payment collection notices, and repair status listing reports
• The number of phone calls from your customers is considerably reduced because your customers can check repair statuses and courier shipments themselves on your web site or the repairstatus.net web site; they can receive regular repair status updates via e-mail, fax, or text messaging; they can approve or refuse estimates via the repair status web site or by clicking on a hyperlink in the estimate they receive via e-mail
• When customers do phone, current repair status and courier shipment information can be pulled up in seconds with just a few keystrokes, thereby reducing time spent on the telephone
• Data entry is accelerated by dozens of time-saving features including numerous defaults that are filled in automatically; dropdown lists that automatically match choices based on the first few keystrokes; service codes and package codes to automate entry of individual or multiple detail lines; quick entry of standard paragraphs of text; keystroke macros for automated scripts; support for bar code scanners; and much more
• Some standard procedures can be processed as batches rather than having to update individual records
• Repair and financial statistics and patterns are instantly available to assist in quickly making accurate estimates based on past history
• A knowledge base of past repairs can be easily researched to quickly find past solutions to difficult repair problems
• An analysis of bottlenecks in the various steps of the repair process help to identify areas in which time delays can be reduced and the overall throughput of the business can be improved
• If your business used QuickBooks accounting software, financial data can be exported directly into a QuickBooks company file, thereby eliminating the need to re-enter the data a second time
• All forms and reports can be e-mailed or faxed directly from within the software, thereby eliminating the need to print them first
Saving Your Business Money
• All of the time savings outlined in the previous section directly result in related cost savings
• Our plain paper system eliminates the need for costly pre-printed forms; it allows faxing directly from within the program, thereby eliminating the wasted paper used when they are printed first; and it minimizes the number of printers needed
• Bookkeeping and accounting expenses are considerably reduced since invoices, statements, receivables, technician payables, taxes, and revenue and purchase analysis reports are automatically calculated and generated
• Business revenues and profits can be analyzed based on groupings such as makes and models being serviced or repaired, advertising methods, geographic regions, etc. in order to help you make wise financial decisions
• Purchase statistics and patterns can assist you in arranging discounts with vendors
• In many areas, computer software has a high depreciation rate for a rapid business expense write-off
General Features