The At Your Service — Internet Utility breaks the boundaries of the Internet, even for companies who cannot afford to set up a full-fledged e-mail and web server. Countless hours are spent by repair businesses communicating the status of repairs with their clients, getting estimate approvals, and trying to collect overdue payments. The At Your Service — Internet Utility drastically reduces lost time by automatically e-mailing this information to your customers while you work. Plus, drop-off depots, stores, and other customers can look up the current status of their repairs and approve or refuse estimates, either from your own web site or from the At Your Service hosting service at repairstatus.net. See demonstration.

Internet Repair Status Search – Customers can search the current status of their repairs and approve or refuse estimates from your own web site or from the At Your Service hosting service at repairstatus.net; Data can be updated every 1 to 72 hours; All on-line data is encrypted; Select colors that match your existing web site

Automatic E-Mailing – Automatically e-mail estimates for approval as soon as they are complete (hyperlinks on the e-mail allow the customer to approve or refuse the estimate with the click of the mouse); Automatically e-mail pickup notices as soon as repairs are complete; Automatically e-mail collection notices for overdue payments; E-mail notices automatically repeat after a specified number of days; Automatically e-mail status reports to drop-off depots and stores every 1 to 72 hours; E-mail options are configurable to the customer level

Automatic Logging – Automatic processes can be logged for review; Each e-mail notice to a customer is recorded in the private notes of the corresponding repair order or sales invoice

Manual Follow-Up – Reports within At Your Service — Repair Centre identify customers with no e-mail address who need to be manually contacted, and customers that have received e-mail notices but have not proceeded with the next appropriate step within a reasonable period of time (coming soon)

The requirements outlined below are necessary to run At Your Service — Internet Utility. While the program will run with the minimum configuration, the recommended configuration will provide a more comfortable working environment.