|
HOW OUR
PRICING WORKS |
 |
All of our
software editions are licensed by the number of concurrent users
that are connected to the software at each business location. This means that you can set up an
unlimited number of users and technicians, install the software on
as many computers as you want, and there is no extra charge for
networking. The software will simply allow only the licensed number
of users to log in concurrently at any given time. |
|
|
The following are included with each new license
purchase at no additional charge:
FREE phone and e-mail support for 60 days (30 days for Repair Micro
edition)
FREE on-line repair status lookup for 6 months (not available for Repair
Micro edition)
FREE service packs and bug fixes for the lifetime of the product |
|
|
(Note: Upgrades to 2.5, 2.6, 2.7, etc. are
considered major version updates, not service
packs)
(Service packs are updates from 2.7.000 to 2.7.001, 2.7.002, etc.) |
 |
Optionally, RENT TO
OWN the software instead of purchasing it
(not available for
Repair Micro edition). The rental cost is
14% of the current product list price per month (with a minimum
charge of $100.00 per month) which includes free
support and upgrades, and the on-line repair status lookup at
repairstatus.net.
Workstations with rental licenses require Internet access once a
month to verify that rental payments are up to date.
See below
for details. |
|
|
|
REPAIR EDITIONS (for Repair
Shops) |
Part No. |
Price |
|
Repair Micro
Edition - Version 2.7 (Each user) |
RLM271 |
$299.00 |
|
Repair Lite Edition - Version 2.7 (First user) |
RLL271 |
$699.00 |
|
Repair Lite
Edition - Version 2.7 (Each additional user) |
RLL27A |
$399.00 |
|
Repair Edition - Version 2.7 (First user) |
RFL271 |
$999.00 |
|
Repair Edition - Version 2.7 (Each additional user) |
RFL27A |
$499.00 |
|
Repair Mobile Edition - Version 2.7 (Each user) |
RML271 |
$499.00 |
|
Repair SQL Edition - Version 2.7 (First user) |
SFL271 |
$2,499.00 |
|
Repair SQL Edition - Version 2.7 (Each additional user) |
SFL27S |
$1,299.00 |
|
Price breaks
for more than 10 users |
|
CALL |
|
RETAIL EDITIONS (for Retail
Stores and Drop-Off Depots) |
Part No. |
Price |
|
Retail Edition - Version 2.7 (First user) |
RTL271 |
$699.00 |
|
Retail Edition - Version 2.7 (Each additional user) |
RTL27S |
$399.00 |
|
Retail SQL Edition
- Version 2.7 (First user) |
STL271 |
$1,299.00 |
|
Retail SQL Edition
- Version 2.7 (Each additional user) |
STL27A |
$699.00 |
|
Price breaks
for more than 10 users |
|
CALL |
|
QUICKBOOKS INTEGRATION |
Part No. |
Price |
|
QuickBooks Integration Module (with single-user license) |
QBIM1 |
$299.00 |
|
QuickBooks Integration Module (with multi-user license) |
QBIMM |
$499.00 |
|
ON-LINE REPAIR TRACKING |
Part No. |
Price |
|
Internet Repair Status Lookup on your own
web server |
RSL27 |
$899.00 |
|
Hosting of Internet Repair Status Lookup (1 Year) |
RSH1Y |
$399.00 |
|
RENTALS |
|
Price |
|
Monthly
Rentals are 14% of the current product list price1
with a
minimum charge of $100.00 per month |
|
CALL |
|
Example: 1-User Retail Edition (per month) |
|
$100.00 |
|
Example: 5-User Retail Edition (per month) |
|
$321.30 |
|
Example: 1-User Repair Edition (per month) |
|
$139.86 |
|
Example: 5-User Repair Edition (per month) |
|
$419.30 |
|
Example: 1-User Repair SQL Edition (per month) |
|
$349.86 |
|
Example: 5-User Repair SQL Edition (per month) |
|
$1,077.30 |
|
UPGRADES |
|
Price |
|
Service Packs
and Bug Fixes (available as web site downloads) |
|
FREE |
|
Version Upgrades to 2.7 from 2.6 are 20% of the current
2.7 list price with a minimum charge of $199.00 |
|
CALL |
|
Version Upgrades to 2.7 from 2.5 are 30% of the
current 2.7 list price with a minimum charge of $299.00 |
|
CALL |
|
Effective March 10, 2008, Version Upgrades to 2.7 from 2.4
and earlier will be 50% of the
current 2.7 list price with a minimum charge of $399.00 |
|
CALL |
|
Edition
Upgrades are the difference in current product list
prices plus 10% |
|
CALL |
|
Version Upgrade Example: 5-User Repair Edition from 2.4 to 2.7
(before March 10/08) |
|
$898.50 |
|
Version Upgrade Example: 5-User Repair Edition from 2.4
to 2.7 (after March 10/08) |
|
$1,497.50 |
|
Version Upgrade Example: 5-User Repair Edition from 2.5 to 2.7 |
|
$898.50 |
|
Version Upgrade Example: 5-User Repair Edition from 2.6
to 2.7 |
|
$599.00 |
|
Edition Upgrade Example: 5-User Repair Lite Edition to Repair
Edition |
|
$770.00 |
|
SUPPORT |
|
Price |
|
Support via Web Site |
|
FREE |
|
Phone/email support for first 60 days with new licenses
(30 days with Repair Micro Edition) |
|
FREE |
|
Phone/email support for first 30 days with license
upgrades |
|
FREE |
|
Phone/email
support after initial period (each 15 minutes)2 |
|
$30.00 |
|
Support Contract for 1 year is 20% of the current product
list price3
with a minimum charge of $249.00 (no contracts
for Repair Micro Edition) |
|
CALL |
|
Support
Subscription for 1 year is 40% of the current product list price4
(35% for SQL editions)
with a minimum charge of $499.00 (no contracts
for Repair Micro Edition) |
|
CALL |
|
Example: Support Contract for 1-User Retail Edition |
|
$249.00 |
|
Example: Support Contract for 1-User Repair Edition |
|
$249.00 |
|
Example: Support Contract for 5-User Repair Edition |
|
$599.00 |
|
Example: Support Subscription for 1-User Retail Edition |
|
$499.00 |
|
Example: Support Subscription for 1-User Repair Edition |
|
$499.00 |
|
Example: Support Subscription for 5-User Repair Edition |
|
$1,198.00 |
|
Example: Support Subscription for 1-User Repair SQL Edition |
|
$874.65 |
|
Example: Support Subscription for 5-User Repair SQL Edition |
|
$2,693.25 |
|
CUSTOMIZATION |
|
Price |
|
Custom
programming of forms, reports, or external modules5 |
|
CALL |
|
|
Payment in full must
accompany all orders.6
All Sales are Final. No Refunds.
Applicable taxes and a $20 shipping and handling fee per
order are extra.
All prices are in USD or CAD.
Prices are subject to change. Call for volume pricing.
Individual support calls,
hosting services, and rentals may be paid by Visa or
MasterCard.
All other purchases may be made by Visa, MasterCard,
Check, or Money Order.
A $20 service charge will be levied for all NSF checks. |
|
|
1
The monthly
rental fee paid by the lessee shall be 14% of the
current list price of the applicable edition licenses
being rented. The monthly rental fee may be reduced
after the first twelve (12) full months at the
discretion of At Your Service Software, Inc. The rental fee shall include version
upgrades, repair status hosting at
repairstatus.net, and
email and telephone support for normal use of the
software during the month that
payment has been made. The rental fee DOES NOT include
any consultation for the development of custom
programming and reports, or any support for custom
programming and reports. Payment may be rendered by way of
credit card exclusively and is due no later than the
fifth (5th) business day of the month. The rental
agreement shall be valid from the day of the first
payment and will continue valid until the last day of
each month for which payment is made. The rental
agreement will be automatically renewed on a monthly
basis unless the lessee terminates it before the first
day of the next month. A termination fee equivalent to
two (2) months rental fee will be charged to the lessee
if the rental agreement is terminated BEFORE twelve (12)
full months. If the
rental agreement is terminated BEFORE twelve (12) full
months then the lessee is obliged to erase the SOFTWARE
from all computers. If the rental agreement is
terminated AFTER twelve (12) full months then the lessee
will be issued a permanent license for the version of
the SOFTWARE that is current at the time of termination.
After termination, version upgrades, repair status
hosting, and support that were provided as part of the
rental agreement will cease, but may be purchased
separately. |
|
2
Hourly support
is provided on a per call basis at a rate of $30 per 15 minutes, rounded up to the next 15 minutes. |
|
3
Yearly support
contracts include unlimited phone and e-mail support for
normal use of the software during the period of the paid
support contract. Support contracts DO NOT include any consultation for
the development of custom programming and reports, or
any support for custom programming and reports. The
support contract fee shall be a percentage of the
current list price of the applicable edition licenses
being supported, as posted on the At Your Service
Software, Inc. web site on the date of the support
contract purchase or renewal. Minimum fees may apply for
certain editions. Payment may be rendered using any
standard payment method accepted as posted on the At
Your Service Software, Inc. web site. The support
contract agreement shall be valid from the day of
payment until the one-year anniversary of the payment.
The support contract agreement will be automatically
renewed on a yearly basis on the anniversary date unless
it is terminated verbally or in writing at least thirty
(30) days before the renewal date. After termination,
support that was provided as part of the support
contract agreement will cease, but may be purchased
separately. |
|
4
Yearly support
subscriptions include all version upgrades issued during
the period of the paid support subscription for the
applicable edition licenses being supported, as well as
all services defined as part of a standard support
contract agreement (see footnote 3 above). Support
subscriptions DO NOT include any consultation for the
development of custom programming and reports, or any
support for custom programming and reports. The support
subscription fee shall be a percentage of the current
list price of the applicable edition licenses being
supported, as posted on the At Your Service Software,
Inc. web site on the date of the support subscription
purchase or renewal. Minimum fees may apply for certain
editions. Payment may be rendered using any standard
payment method accepted as posted on the At Your Service
Software, Inc. web site. The support subscription
agreement shall be valid from the day of payment until
the one-year anniversary of the payment. The support
subscription agreement will be automatically renewed on
a yearly basis on the anniversary date unless it is
terminated verbally or in writing at least thirty (30)
days before the renewal date. After termination, version
upgrades, repair status hosting, and support that were
provided as part of the support subscription agreement
will cease, but may be purchased separately. |
|
5
Custom
programming of reports or external modules (e.g.
imports/exports with other systems) will be quoted on a
project by project basis. On-site work will be charged
at a rate of $150 per hour plus travel
expenses. Please
phone or e-mail
for an estimate. A 50% retainer for custom work must be
received before programming will be started. Please note
that support contracts and support subscriptions do not
include consultation or support for any custom
programming. |
|
6
A 50% retainer
for custom work must be received before programming will
be started. |
