At Your Service Repair Shop Software

REPAIR CENTRE
SOFTWARE

REPAIRSTATUS.NET
ON-LINE REPAIR
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	REPAIR EDITIONS

OVERVIEW

The Repair editions of At Your Service – Repair Centre are for repair shops that receive items for repair, and possibly also subcontract out items for repair. For retail stores, dealers, or repair depots that collect items for repair and send them off to repair shops, but do not do repairs themselves, please see the Retail editions instead.

There are four different repair editions to fit various sizes of repair business.

Edition	Databases Supported	Descrption
Repair SQL edition	Microsoft Access MySQL Microsoft SQL Server	Full-featured service management software for repair shops
Repair edition	Microsoft Access	Full-featured service management software for repair shops
Repair Lite edition	Microsoft Access	Software for repair shops that do not need advanced features
Repair Micro edition	Microsoft Access	Software for repair shops that need just basic functionality

For a complete comparison of features in the various editions, please see the Edition Comparison.

SAVING YOUR BUSINESS TIME AND MONEY

Saving Your Business Time

	The time spent by your staff phoning your customers is considerably reduced when the At Your Service – Internet Utility automatically e-mails or faxes estimate notices, pickup notices, overdue payment collection notices, and status reports
	The number of phone calls from your customers is considerably reduced because your customers can check repair statuses and courier shipments themselves on your web site or the repairstatus.net web site; they can receive regular report status updates via e-mail or fax; they can approve or refuse estimates via the repair status web site or by clicking on a hyperlink in the estimate they receive via e-mail
	When customers do phone, current repair status and courier shipment information can be pulled up in seconds with just a few keystrokes, thereby reducing time spent on the telephone
	Data entry is accelerated by dozens of time-saving features including numerous defaults that are filled in automatically; dropdown lists that automatically match choices based on the first few keystrokes; service codes and packages to automate entry of individual or multiple detail lines; quick entry of standard paragraphs of text; keystroke macros for automated scripts; support for bar code scanners; and much more
	Some standard procedures can be processed as batches rather than having to update individual records
	Repair and financial statistics and patterns are instantly available to assist in quickly making accurate estimates based on past history
	A knowledge base of past repairs can be easily researched to quickly find past solutions to difficult repair problems
	An analysis of bottlenecks in the various steps of the repair process help to identify areas in which time delays can be reduced and the overall throughput of the business can be improved
	If your business used QuickBooks accounting software, financial data can be exported directly into a QuickBooks company file, thereby eliminating the need to re-enter the data a second time
	All forms and reports can be e-mailed or faxed directly from within the software, thereby eliminating the need to print them first

Saving Your Business Money

	All of the time savings outlined in the previous section directly result in related cost savings
	Our plain paper system eliminates the need for costly pre-printed forms; it allows faxing directly from within the program, thereby eliminating the wasted paper used when they are printed first; and it minimizes the number of printers needed
	Bookkeeping and accounting expenses are considerably reduced since invoices, statements, receivables, technician payables, taxes, and revenue and purchase analysis reports are automatically calculated and generated
	Business revenues can be analyzed based on groupings such as makes and models being repaired, advertising methods, geographic regions, etc. in order to help you make wise financial decisions
	Purchase statistics and patterns can assist you in arranging discounts with vendors
	In many areas, computer software has a high depreciation rate for a rapid business expense write-off

FEATURES

Customers and Vendors

	Complete management of customers, purchase vendors, and subcontract repair vendors with differentiation between regular and miscellaneous (e.g. off-the-street or one-time) customers and vendors
	Quick lookup, filtering, and sorting in a customizable spreadsheet view by 17 different criteria for customers and 14 for vendors; 5 specialized filters; and the ability to view and edit multiple records simultaneously
	Quick entry by name, account number, or alphanumeric code
	Quick lookup of current account balances and statistics for the past 3 years
	Print, e-mail, or fax customer statements
	Numerous analysis reports provide instant access to customer and vendor financial data, statistics, and patterns

Repair Orders, Estimates, and Invoices

	Efficiently track repairs through each step of the repair process with up to 26 customizable statuses (e.g. receipt, order, estimate, approval/refusal, parts order, subcontract, repair, return, invoice, payment)
	Quick lookup, filtering, and sorting in a customizable spreadsheet view by 32 different criteria; 20 specialized filters; and the ability to view and edit multiple records simultaneously
	Easily identify warranty repairs, repeat repairs, stolen items, and rush orders
	Easily subcontract repairs to another repair business and track those repairs
	Flexible billing terms including third-party billing (e.g. warranty, head office) and split billing (e.g. part under warranty and part not under warranty)
	Service codes allow for systematic identification of work processes for later analysis, including the ability to add custom fields with optional custom dropdown selections
	Research a knowledge base of previous repairs for difficult repeat problems
	Process records individually or by batch
	Print, e-mail, or fax repair orders, estimates, technician repair assignments, subcontracts, invoices, and packing slips
	Numerous analysis reports provide instant access to repair financial data, statistics, and patterns

Sales Invoices and Credit Notes

	Sell parts or other items over the counter and create credit notes for returns and refunds
	Quick lookup, filtering, and sorting in a spreadsheet view by 14 different criteria; 5 specialized filters; and the ability to view and edit multiple records simultaneously
	Flexible billing terms including third-party billing (e.g. warranty, head office)
	Service codes allow for systematic identification of work processes for later analysis, including the ability to add custom fields with optional custom dropdown selections
	Print, e-mail, or fax customer sales invoices, credit notes, and packing slips
	Numerous analysis reports provide instant access to sales and credit financial data, statistics, and patterns

Inventory and Purchase Orders

	Efficiently track inventory parts and orders, with support for multiple inventory stores
	Quick lookup, filtering, and sorting in a spreadsheet view by 19 different criteria for inventory and 7 for purchase orders; 7 specialized filters for inventory and 9 for purchase orders; automatic filtering of parts by the make and model being repaired; and the ability to view and edit multiple records simultaneously
	Quick inventory picking and parts ordering, with real time updating of inventory quantities and pricing
	Quick lookup of current orders and statistics for past 3 years
	Easily identify minimum-stock and low-stock items, items on order or backorder, and items on order for specific repair orders
	Print, e-mail, or fax purchase orders, purchase returns, and packing slips
	Numerous analysis reports provide instant access to inventory and purchasing financial data, statistics, and patterns

Forms and Reports

	16 specialized forms, including 15 in French and Spanish
	25 repair analysis reports, including 1 in French and Spanish
	8 inventory and purchase analysis reports
	34 financial and accounting analysis reports, including 1 in French and Spanish
	29 listing reports
	2 user security reports
	Customize forms and reports yourself using Crystal Reports

Efficient Data Input

	The intuitive user interface follows many Microsoft Office standards for a quick learning curve for those already familiar with Microsoft Office
	Accelerated and standardized entry of customers, vendors, makes, models, categories, parts, and service codes
	Quick entry of geographic information for Australia, Britain, Canada, and the United States
	Dozens of configurable defaults automatically fill in data based on specific conditions; and dropdown lists automatically match choices based on the first few keystrokes
	Packages allow for automatic entry of multiple parts or service codes; standard notes allow for automatic entry of paragraphs of text; and simple keystroke macros allow for automation of standard processes
	Spell check in American-English, British-English, French, and Spanish, with support for a custom dictionary
	Supports standard bar code readers, digital cameras, and Topaz electronic signature pads
	Attach digital photographs, ESIGN-compliant electronic signatures, files, and Internet hyperlinks as attachments to most records
	Import data from comma-delimited or tab-delimited data files, or QuickBooks company files
	Window bar allows for quickly switching between multiple windows in maximized mode

Flexible Data Output

	View forms and reports on-screen, print, send by e-mail or fax, or export to any of 16 industry-standard file formats
	Plain paper system allows direct printing of business logos, digital photographs, and electronic signatures so that they are included on e-mails and faxes, and it eliminates costly pre-printed forms
	Supports multi-bin printers to work with letterhead or different colored paper for each form copy; printer duplexing to reduce paper consumption; and bar-code label printers
	Export data to comma-delimited or tab-delimited data files, or QuickBooks company files
	Links to Microsoft Word for quick creation of letters, envelopes, and labels
	Many window views are customizable to meet individual users’ needs

Effective Communication Tools

	Stay connected with your customers and vendors via printouts, e-mail, fax, SMS text messaging, and automatically generated web pages
	Web-based repair status tracking
	Automated sending of some forms, reports, and status updates via e-mail, fax server, or SMS text messaging
	Automatic shipment tracking for ANC, Canada Post, CanPar, DHL, FedEx, Purolator, UPS, and United States Postal Service
	Automatic mapping and driving directions via MapQuest

Database Connectivity and User Security

	Choose between Microsoft SQL Server or Microsoft Access back-end database
	Automatically supports multiple users on a local area network; or easily share the database across multiple physical locations using Windows terminal services, Citrix Presentation Server, or other standard connectivity software
	Automatic background backups of Microsoft Access databases; or manually save a zipped database backup
	Archive old data from Microsoft Access databases to a secondary database
	Password login for each user
	Administrator can assign read/write/print access to each module and report
	Administrator can log and analyze the view/edit activity history of a particular user or record

SYSTEM REQUIREMENTS

The requirements outlined below are necessary to run At Your Service – Repair Centre. While the program will run with the minimum configuration, the recommended configuration will provide a more comfortable working environment.

Component	Minimum	Recommended
Operating System	Windows 98SE/ME/2000/XP/2003¹	Windows 2000/XP/2003
Processor	Pentium compatible	1 GHz Pentium 4 compatible or higher
Memory	128 MB RAM	512 MB RAM or more
Disk Space	200 MB free hard disk space	300 MB free hard disk space ore more
Database	MDAC 2.6 or higher MySQL 5.0² with MySQL Connector/ ODBC 3.51.12 (optional) Microsoft SQL Server 2000 or higher server or desktop edition² (optional)	MDAC 2.6 or higher MySQL 5.0² with MySQL Connector/ ODBC 3.51.12 (optional) Microsoft SQL Server 2000 or higher server or desktop edition² (optional)
Input Devices	Keyboard and mouse Bar code reader (optional) Digital camera (optional) Topaz 1x 5 signature pad (optional)	Keyboard and mouse Bar code reader (optional) Digital camera (optional) Topaz 1x 5 backlit signature pad (optional)
Video	800 x 600 video display	1024 x 768 video display or higher
Printers	Inkjet or laser printer	One or more laser printers One or more label printers (optional)
E-mail	Connection to an SMTP mail server or a MAPI mail client (optional)	Connection to an SMTP mail server or a MAPI mail client (optional)
Fax	Fax printer driver or Microsoft Fax or Captaris RightFax or a subscription to an on-line fax service³ (optional)	Fax printer driver or Microsoft Fax or Captaris RightFax or a subscription to an on-line faxservice³(optional)
Text Messaging	A subscription to an on-line SMS text messaging service³ (optional)	A subscription to an on-line SMS text messagingservice³ (optional)
Web Browser⁴	Microsoft Internet Explorer 5.0 or higher⁵, Netscape Navigator 7.0 or higher, Mozilla Firefox 1.0 or higher or another browser that supports CSS and JavaScript (optional)	Microsoft Internet Explorer 5.0 or higher⁵ (optional)
Word Processor	Microsoft Word 8.0 or higher (optional)	Microsoft Word 8.0 or higher (optional)
Network	10 Mbps (optional)	100 Mbps or higher (optional)
Internet	Dial-up or dedicated connection (optional)	High-speed Internet connection (optional)
Remote Access	Citrix Presentation Server or Microsoft Windows Server Terminal Services or Symantec pcAnyWhere (optional)	Citrix Presentation Server or Microsoft Windows Server Terminal Services (optional)
Accounting Software	QuickBooks Pro, Premier, and Enterprise editions for both Canada and the United States 2002 or higher (optional)	QuickBooks Pro, Premier, or Enterprise editions for both Canada and the United States 2004 or higher (optional)
Report Customization	Crystal Reports 9 or higher (optional)	Crystal Reports 9 or higher (optional)

¹ AYS will still typically work on Windows 95/98 First Edition/NT but they are no longer officially supported
² SQL Server software required only for Repair SQL and Retail SQL editions
³ See Setup Communications within the software for supported on-line fax and text messaging services
⁴ Also required by your customers for on-line repair services
⁵ Microsoft Internet Explorer 6 is included on the At Your Service installation CD